Sophie, the robot that grows the customers you already have.
Sophie monitors every customer for adoption signals and expansion triggers, spots cross-sell and upsell, flags churn risk early and triggers renewals at the right time. Your account managers keep the relationship.
What Sophie does
Reads usage and activity across your customer base and shows which accounts are growing into your product and which are drifting away.
Matches each customer with the next product or plan that fits, and explains why, so the account manager walks into the call with a reason.
Flags the accounts that are cooling while there is still time to act, with the signal that triggered the alert.
Starts every renewal at the right moment, with the history, the usage and the proposal ready for the account manager.
Nothing goes to a customer without a person's approval. Sophie does the preparation, your team keeps the relationship.
Sophie reads the same context layer as your other robots: your products, your pricing rules and what has worked with customers like this one.
Questions about Sophie
What does Sophie do?
Sophie watches every customer account for adoption signals, expansion triggers and churn risk, and brings the right action to the account manager at the right time: a renewal to start, an upsell to propose, a customer to call before it is too late.
Does Sophie contact customers on its own?
Sophie proposes, the account manager decides. Every message and every offer is prepared by Sophie and approved by a person before it goes out.
When should we add Sophie?
Usually after Glen, inside an account that already works with us, once there is a customer base worth expanding. Sophie reads the same context layer, so it starts knowing your business.
How is Sophie priced?
A one-off setup of €3,000, then €1,500 a month for up to five account managers, plus a fee per renewal and per expansion agreed in each contract.